Naveen Raaj Appointed Operations Manager at DoubleTree by Hilton Gurugram Baani Square — Strengthening Operational Leadership in NCR

DoubleTree by Hilton Gurugram Baani Square, a mid-scale business and leisure hotel in the NCR region, has appointed Naveen Raaj as Operations Manager, reinforcing its operational leadership as competition intensifies in Gurugram’s premium hospitality market. The move aligns with the property’s focus on elevating service delivery and guest experience consistency.

Career Foundation

The professional journey of Naveen Raaj began with Hilton Chennai, where early exposure to brand standards and service frameworks laid the groundwork for his operational approach. Over time, his responsibilities expanded across multiple Hilton Hotels & Resorts properties in India, allowing him to engage with diverse market segments and operational challenges.

Assignments across DoubleTree by Hilton Ahmedabad and DoubleTree Suites by Hilton Bangalore provided him with hands-on experience in refining service protocols, aligning teams with brand benchmarks, and strengthening guest satisfaction systems. These roles contributed to building a practical understanding of balancing operational efficiency with personalised service delivery in high-demand urban hospitality environments.

Most Recent Role and Key Achievements

Prior to this appointment, Naveen Raaj served as Rooms Division Manager at Conrad Pune, where he worked on enhancing both service performance metrics and overall guest experience outcomes. His tenure involved managing complex room operations in a luxury setting, with a focus on consistency, quality control, and process optimisation.

In parallel, he has held the role of Regional Quality Champion for South Asia within Hilton Hotels & Resorts, reflecting his involvement in broader quality assurance initiatives across the brand’s regional portfolio. His contributions have been centred on strengthening operational benchmarks and ensuring alignment with global hospitality standards.

Education and Professional Competencies

Alongside his professional experience, Naveen Raaj has completed Hilton’s SHINE Leadership Development Programme, an internal initiative designed to prepare high-potential professionals for leadership roles. The programme has supported his ability to manage teams, drive performance improvements, and implement structured operational frameworks across hotel functions.

Scope of New Role

At DoubleTree by Hilton Gurugram Baani Square, Naveen Raaj will oversee day-to-day hotel operations, including rooms, front office, housekeeping, and service delivery functions. His role will also involve strengthening operational processes, maintaining brand compliance, and enhancing guest satisfaction scores in a competitive corporate and MICE-driven market.

The appointment reflects the property’s strategic intent to reinforce operational depth as Gurugram continues to evolve as a key business travel hub, with rising expectations around service consistency and experience-led hospitality.

In a statement, Nitin Pathak, General Manager of DoubleTree by Hilton Gurugram Baani Square, noted that Raaj’s experience and approach align with the hotel’s focus on quality and guest-centric operations.

Naveen Raaj expressed his intent to work closely with the team to further enhance service standards and contribute to the hotel’s growth trajectory.

The appointment signals a continued emphasis on operational excellence at DoubleTree by Hilton Gurugram Baani Square as it strengthens its positioning in the NCR hospitality landscape.