Manisha Sharma Appointed General Manager at Hyatt Regency Gurgaon — Strengthening Leadership for NCR Growth

A leadership transition at Hyatt Regency Gurgaon in Gurgaon, Haryana signals a renewed operational focus as the upscale business hotel appoints Manisha Sharma as its new General Manager. The move comes as the property sharpens its positioning in the competitive Delhi NCR hospitality market, particularly across corporate and large-format social events.

Career Foundation

Over the course of more than two decades, Manisha Sharma has built her career across a mix of Indian and international hospitality environments, gaining exposure to both established hotel ecosystems and new property launches. Early in her journey, she engaged with structured service environments at The Oberoi Hotels & Resorts, where operational discipline and guest-centric service delivery formed the core of her training.

Her career later expanded through multiple brands within the Marriott International portfolio, including Marriott Hotels & Resorts, JW Marriott, Courtyard by Marriott, Marriott Executive Apartments, Fairfield by Marriott, and Renaissance Hotels. These roles exposed her to diverse operational formats, from luxury to upper midscale, while also involving pre-opening assignments that demanded alignment across design, staffing, and brand compliance.

This blend of operational exposure and brand diversity has contributed to her ability to navigate both high-volume city hotels and evolving market demands across geographies.

Most Recent Role and Key Achievements

Before taking on her new role, Sharma led operations as General Manager at The Westin Kolkata Rajarhat in Kolkata, West Bengal. During her tenure, she focused on strengthening internal systems and improving performance benchmarks across departments.

Her leadership approach centred on building cohesive teams while enhancing guest engagement metrics in a competitive urban hospitality market. She also worked towards aligning operational practices with sustainability-driven brand initiatives, ensuring that service delivery remained consistent with evolving guest expectations.

The role required managing a complex mix of business travel, events, and long-stay segments, reinforcing her experience in balancing operational efficiency with experiential hospitality.

Education and Professional Competencies

While formal academic details remain limited in the public domain, Sharma’s professional trajectory reflects strong competencies in hotel operations, team leadership, and multi-brand adaptability. Her experience across varied hospitality formats demonstrates a working knowledge of revenue optimisation, service benchmarking, and cross-functional coordination within large hotel environments.

Scope of New Role

At Hyatt Regency Gurgaon, Sharma will oversee the hotel’s overall operations, including rooms, food and beverage, events, and commercial performance. The property holds a strategic position in the NCR market, catering to corporate travellers, large-scale conferences, and destination social events.

Her mandate will include strengthening service consistency, driving operational efficiency, and enhancing the hotel’s competitive standing within the region’s business hospitality segment. The appointment reflects Hyatt Hotels Corporation’s continued emphasis on leadership-driven performance and operational alignment in key urban markets.

Strategically, the move indicates a focus on consolidating operational depth at a time when Gurgaon’s hospitality landscape is witnessing heightened demand across MICE and corporate travel segments.

The appointment of Manisha Sharma marks a step towards reinforcing leadership continuity and operational focus at Hyatt Regency Gurgaon as it advances its growth trajectory in Delhi NCR.