Anjum Sheikh Appointed Front Office Manager at Novotel Mumbai International Airport — Strengthening Guest Experience Leadership

A leadership addition at Novotel Mumbai International Airport, part of the Accor portfolio, sees the appointment of Anjum Sheikh as Front Office Manager, reinforcing the hotel’s focus on elevating guest-facing operations in a high-demand urban market. Positioned in one of India’s busiest aviation and business hubs, the midscale property continues to prioritise operational consistency and service delivery as key differentiators.

Career Foundation

Across more than 13 years in hospitality, Anjum Sheikh has built her expertise through roles that demanded precision in guest interaction and coordination across departments. Her early exposure to premium hospitality environments enabled her to understand the operational backbone of front office functions, from managing high-volume check-ins to maintaining service standards under pressure.

Working across established properties such as Trident Nariman Point, she developed a strong grasp of guest expectations in luxury settings, learning to balance efficiency with personalised service. Subsequent roles further expanded her experience in handling diverse guest profiles and aligning front office operations with broader hotel performance metrics.

Most Recent Role and Key Achievements

Prior to joining Novotel Mumbai International Airport, Anjum Sheikh held positions at The Westin Mumbai Garden City and Grand Hyatt Mumbai, where she contributed to strengthening front office systems and service benchmarks.

Her responsibilities included supervising front desk teams, managing peak occupancy periods, and ensuring coordination with housekeeping and reservations to maintain seamless guest journeys. These roles required navigating operational complexity in large-format hotels, where service delivery is closely tied to guest retention and brand perception. Her involvement in refining workflows and improving service response times added measurable value to operational outcomes.

Education and Professional Competencies

While formal academic details are not publicly disclosed, Anjum Sheikh’s career reflects strong capabilities in team management, operational planning, and service quality control. Her professional competencies include streamlining front office processes, mentoring teams, and implementing service standards that align with brand expectations in competitive hospitality markets.

Scope of New Role

In her role at Novotel Mumbai International Airport, Anjum Sheikh will oversee all front office operations, including guest arrivals, departures, and overall service coordination. She will be responsible for enhancing operational efficiency, improving guest satisfaction metrics, and ensuring alignment with brand standards across all guest touchpoints.

Given Mumbai’s competitive hospitality landscape, the front office function plays a critical role in shaping first impressions and influencing repeat business. Her appointment signals the hotel’s focus on strengthening leadership at key operational touchpoints, ensuring consistency and responsiveness in service delivery.

The appointment of Anjum Sheikh underscores Novotel Mumbai International Airport’s emphasis on strengthening operational leadership to deliver consistent guest experiences in a competitive market.